The Engineering Challenge Behind Better Patient Experiences
Introduction Any healthcare executive will tell you that the current expectations of patients include quick appointments , good communication , short wait times, and convenience in obtaining health services. Patients do not realize the role of technology that operates behind each patient interaction. Scheduling an appointment , filling out registration forms, processing insurance data, accessing patient medical records, retrieving test results, or even paying for healthcare are activities performed using various software systems that communicate with each other. If poor communication between those systems hinders this process, humans intervene to overcome these hurdles. The same information is filled out several times, appointments get delayed, and the number of administrative processes keeps increasing. In many cases, modernizing patient experience in expanding healthcare organizations means enhancing communication between existing systems rather than introducing another so...
