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Showing posts from February, 2019

Why Better AI Models Don't Always Lead to Better Business Outcomes

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  Introduction Every few months, a new AI model emerges that can do what the previous generation could not. It can handle longer documents, answer more complex questions, write better code, or process information faster. Technology executives operate under the assumption that better models lead to better business outcomes. It is not always the case.   An organization might be equipped with such a highly skilled model but still not manage to extract value from it. And it may not even be about the model itself. It may be related to the fact that data is  disperse d among different systems. Th e employees may find it difficult to  use  the model's output. Some critical business processes may still be carried out using Excel and manual approvals. That is how many enterprise AI implementations fail to deliver results. A Better Model Doesn't Fix a Broken Process Consider a customer service team handling a growing number of requests. The team uses a CRM, a billing ...

The Complete Guide to Machine Learning for Business Leaders

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Machine Learning For Business Leaders Machine Learning has garnered a significant share of recent press coverage in both tech and main street media. It is inextricably intertwined with, and central to, discussion and dialogue on topics ranging from big data in general to Facebook’s threat to privacy, Boston Dynamics creepy robotics, and Google’s exploitation of artificial intelligence for good and ill. As such, it is easy to view machine learning as either sinister or magical — neither of which is true. For today’s business leader, an objective and actionable understanding of machine learning are as important as an actionable understanding of finance and financial management. Machine Learning is a subset of artificial intelligence, where computer algorithms are able to learn from data and modify their behavior accordingly. These algorithms have the ability to identify patterns in data that humans can’t see. Some commercial applications of Machine Learning include speech recognition,...