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Showing posts from November, 2021

Why Construction Companies Outgrow the Software They Started With

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  A construction company can have plenty of software and still spend a surprising amount of time moving information between systems. The estimator works in one system. Project managers use another one . Accounting has its own platform. Field teams submit reports through a mobile app. Schedules live somewhere else. And somewhere in the middle, everyone usually depends on an Excel file. Each system may work well on its own. The trouble starts when information has to move  between them. A change order gets approved, but accounting doesn't see it until someone sends an update. A project manager needs the latest cost information, so someone exports a report. A new project is won, and the team manually enters customer and contract information into another application. This is often when construction companies realize they don't necessarily need more software . They need software that works better together. When Off-the-Shelf Software Stops Fitting Off-the-shelf construction softw...

Customer relationship management for Higher Revenues

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  In today’s fast-paced, ever-evolving business landscape, remaining complacent is not an option. The more information you have on your audience in the form of customer data, the better equipped you’ll be to beat your competitors and offer better products and services. One of the most valuable types of enterprise data is the relationships and interactions that you have with your customers and prospective customers—a concept summarized as customer relationship management and associated with the snappy acronym “CRM.” So what is CRM exactly and what are the benefits of CRM for your business? What Is Customer Relationship Management (CRM)? Customer relationship management  is a catchall term for the various processes and systems that businesses use to manage their interactions and relationships with their customers and prospects. Breaking down this term into its three constituent parts, you get: Customers:  Your existing user base, as well as any prospects and leads in y...