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Showing posts from November, 2021

The Missing Link Between Project Execution and Profitability

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  Introduction Construction firms devote much effort toward improving estimation, cost control, and scheduling. This is important, but it does not necessarily ensure good financial results. A project may be finished on time ,be of good quality , and fulfill customer expectations, yet bring margins below the expected levels. It is not because something was wrong with construction. It is because something went wrong with project information after construction. Throughout the process, project information is shared among the field teams, project managers, operations, and accounting. Daily reports, approvals, labor hours, equipment utilization rates, photos of construction sites, and other project information help shape their financial performance. If this information flows smoothly, decisions can be made , and control can be exercised more efficiently. If not, visibility will be impaired, decisions will get delayed, and profitability will be hard to ensure. This link is often unde...

Customer relationship management for Higher Revenues

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  In today’s fast-paced, ever-evolving business landscape, remaining complacent is not an option. The more information you have on your audience in the form of customer data, the better equipped you’ll be to beat your competitors and offer better products and services. One of the most valuable types of enterprise data is the relationships and interactions that you have with your customers and prospective customers—a concept summarized as customer relationship management and associated with the snappy acronym “CRM.” So what is CRM exactly and what are the benefits of CRM for your business? What Is Customer Relationship Management (CRM)? Customer relationship management  is a catchall term for the various processes and systems that businesses use to manage their interactions and relationships with their customers and prospects. Breaking down this term into its three constituent parts, you get: Customers:  Your existing user base, as well as any prospects and leads in y...